Unit I. Introduction to Health Services Administration
1 The Health Services Administrator
2 Health Care Professionals and Settings
13 Health Care Delivery
Unit II. Administrative Management
4 Health Care Processes and Workflow
5 Documentation
6 Technology
7 Managing Supplies and Inventory
8 Basic Finance and Health Care Accounting
9 The Revenue Cycle
210 Quality, Performance Improvement, and Risk Management
Unit III. Ethical and Legal Concerns
11 Legal Issues and Fraud in Health Care
12 Health Insurance Portability and Accountability Act (HIPAA)
313 Compliance
Unit IV. Communication
14 Business Communication and Professionalism
415 Marketing
Unit V. People and Organizational Management
16 Hiring, Training, and Evaluating Employees
17 Leadership, Motivation and Conflict Management
518 Project Management
Textbook Answer Key
Glossary
Index
