The Administrative Dental Assistant - Pageburst E-Book on VitalSource (Retail Access Card), 2nd Edition

The Administrative Dental Assistant - Pageburst E-Book on VitalSource (Retail Access Card)

2nd Edition

By Linda J Gaylor, RDA, BPA, MEd, Coordinator, Curriculum and Instruction; San Bernardino County Superintendent of Schools; Regional Occupational Program, Career Training, and Support Services; San Bernardino, California


1. Orientation to the Dental Profession

2. Dental Basics

3. Communication Skills and Telephone Techniques

4. Written Correspondence

5. Patient Relations

6. Dental Healthcare Team

7. Patient Clinical Records

8. Information Management

9. Dental Patient Scheduling

10. Recall Systems

11. Dental Insurance Processing

12. Inventory Management

13. Financial Arrangements and Collection Procedures

14. Bookkeeping Procedures: Accounts Receivable

15. Bookkeeping Procedures: Accounts Payable

16. Office Equipment

17. Computerized Dental Practice

18. Employment Strategies