The Administrative Dental Assistant, 3rd Edition

The Administrative Dental Assistant

3rd Edition

By Linda J Gaylor, RDA, BPA, MEd, Coordinator, Curriculum and Instruction; San Bernardino County Superintendent of Schools; Regional Occupational Program, Career Training, and Support Services; San Bernardino, California and Linda J Gaylor, RDA, BPA, MEd, Coordinator, Curriculum and Instruction; San Bernardino County Superintendent of Schools; Regional Occupational Program, Career Training, and Support Services; San Bernardino, California


Part 1: Introduction to the Dental Profession

1. Orientation to the Dental Profession
2. Dental Basics

Part 2: Communication Skills: Principles and Practices

3. Communication Skills: Telephone Techniques
4. Written Correspondence
5. Patient Relations
6. Dental Healthcare Team Communication

Part 3: Managing Dental Office Systems

7. Computerized Dental Practice Systems
8. Patient Clinical Records
9. Information Management
10. Dental Patient Scheduling
11. Recall Systems
12. Inventory Management
13. Dental Office Equipment

Part 4: Managing Dental Office Finances

14. Financial Arrangements and Collection Procedures
15. Dental Insurance Processing
16. Bookkeeping Procedures: Accounts Payable
17. Bookkeeping Procedures: Accounts Receivable

Part 5: Managing Your Career

18. Employment Strategies

Glossary

Bibliography

Index