Student Workbook for The Administrative Dental Assistant, 3rd Edition

Student Workbook for The Administrative Dental Assistant

3rd Edition

By Linda Gaylor, RDA, Dental Assistant Instructor, Baldy View Regional Occupational Program, Claremont, CA


PART 1: INTRODUCTION TO THE DENTAL PROFESSION

1. Orientation to the Dental Profession

2. Dental Basics

PART 2: COMMUNICATION SKILLS: PRINCIPLES AND PRACTICES

3. Communication Skills: Telephone Techniques

4. Written Correspondence

5. Patient Relations

6. Dental Healthcare Team Communications

PART 3: MANAGING DENTAL OFFICE SYSTEMS

7. Computerized Dental Practice Systems

8. Patient Clinical Records

9. Information Management

10. Dental Patient Scheduling

11. Recall Systems

12. Inventory Management

13. Dental Office Equipment

PART 4: MANAGING DENTAL OFFICE FINANCES

14. Financial Arrangement and Collection Procedures

15. Dental Insurance Processing

16. Bookkeeping Procedures: Accounts Payable

17. Bookkeeping Procedures: Accounts Receivable

PART 5: MANAGING YOUR CAREER

18. Employment Strategies

Appendix: Common Dental Office Forms