Kinn's The Medical Assistant, An Applied Learning Approach, 11th Edition

Kinn's The Medical Assistant

11th Edition An Applied Learning Approach

By Alexandra Patricia Young, BBA, RMA, CMA, Adjunct Instructor, Everest College, Arlington, TX; Professional Writer, Irving, TX; Formerly, Director of Admissions, Parker College of Chiropractic, Dallas, TX; Formerly, Program Director, Medical Assisting/HIM Programs, Ultrasound Diagnostic School, Irving, TX and Deborah B. Proctor, EdD, RN, CMA, Professor and Director, Medical Assisting Program, Butler County Community College, Butler, PA


1. Becoming a Successful Student

2. The Healthcare Industry

Unit One: Introduction to Medical Assisting

3. The Medical Assisting Profession

4. Professional Behavior in the Workplace

5. Interpersonal Skills and Human Behavior

6. Medicine and Ethics

7. Medicine and Law

Unit Two: Administrative Medical Assisting

8. Computer Concepts

9. Telephone Techniques

10. Scheduling Appointments

11. Patient Reception and Processing

12. Office Environment and Daily Operations

13. Written Communications and Mail Processing

Unit Three: Health Information in the Medical Office

14. The Paper Medical Record (formerly Medical Records Management)

15. The Electronic Medical Record

16. Health Information Management

17. Privacy in the Physician's Office

Unit Four: Billing and Coding Procedures

18. Basics of Diagnostic Coding

19. Basics of Procedural Coding

20. Basics of Health Insurance

21. The Health Insurance Claim Form

22. Professional Fees, Billing, and Collecting

Unit Five: Financial and Practice Management

23. Banking Services and Procedures

24. Management of Practice Finances

25. Medical Practice Management and Human Resources

26. Medical Practice Marketing and Customer Service

Unit Six: Fundamentals of Clinical Medical Assisting

27. Infection Control

28. Patient Assessment

29. Patient Education

30. Nutrition and Health Promotion

31. Vital Signs

32. Assisting with the Primary Physical Examination

Unit Seven: Assisting with Medications

33. Principles of Pharmacology

34. Pharmacology Math

35. Administering Medications

Unit Eight: Assisting with Medical Specialties

36. Emergency Preparedness and Assisting With Medical Emergencies

37. Assisting in Ophthalmology and Otolaryngology

38. Assisting in Dermatology

39. Assisting in Gastroenterology

40. Assisting in Urology and Male Reproduction

41. Assisting in Obstetrics and Gynecology

42. Assisting in Pediatrics

43. Assisting in Orthopedic Medicine

44. Assisting in Neurology and Mental Health

45. Assisting in Endocrinology

46. Assisting in Pulmonary Medicine

47. Assisting in Cardiology

48. Assisting in Geriatrics

Unit Nine: Diagnostic Procedures

49. Principles of Electrocardiography

50. Assisting with Diagnostic Imaging

51. Assisting in the Clinical Laboratory

52. Assisting in the Analysis of Urine

53. Assisting in Phlebotomy

54. Assisting in the Analysis of Blood

55. Assisting in Microbiology and Immunology

Unit Ten: Assisting with Surgeries

56. Surgical Supplies and Instruments

57. Surgical Asepsis and Assisting with Surgical Procedures

Unit Eleven: Career Development

58. Career Development and Life Skills