Today's Medical Assistant, Clinical & Administrative Procedures

Today's Medical Assistant

Clinical & Administrative Procedures

By Kathy Bonewit-West, BS, MEd, Coordinator and Instructor, Medical Assistant Technology, Hocking College, Nelsonville, OH, Former member, Curriculum Review Board of the American Association of Medical Assistants; Sue Hunt, MA, RN, CMA (AAMA), Former Professor and Coordinator, Medical Assisting Program, Middlesex Community College, Lowell, MA; and Edith J. Applegate, PhD, MS, Professor of Biological Sciences, Kettering College of Medical Arts, Kettering, OH


Section 1: INTRODUCTION TO MEDICAL ASSISTING

1. The Health Care System

2. The Professional Medical Assistant

3. Ethics and Law for the Medical Office

4. Interacting with Patients

Section 2: ANATOMY AND PHYSIOLOGY COMPONENT

5. Introduction to Anatomy and Physiology

6. Integumentary System

7. Skeletal System

8. Muscular System

9. Nervous System

10. The Senses

11. Endocrine System

12. Circulatory System

13. Respiratory System

14. Digestive System

15. Urinary System

16. Reproductive System

Section 3: CLINICAL COMPONENT

17. Medical Asepsis and the OSHA Standard

18. Sterilization and Disinfection

19. Vital Signs

20. The Physical Examination

21. Eye and Ear Assessment and Procedures

22. Physical Agents to Promote Tissue Healing

23. The Gynecologic Examination and Prenatal Care

24. The Pediatric Examination

25. Minor Office Surgery

26. Administration of Medication and Intravenous Therapy

27. Cardiopulmonary Procedures

28. Specialty Examinations and Procedures:

Colon Procedures

Male Reproductive Health

Radiology and Diagnostic Imaging

29. Introduction to the Clinical Laboratory

30. Urinalysis

31. Phlebotomy

32. Hematology

33. Blood Chemistry and Serology

34. Medical Microbiology

35. Emergency Medical Procedures

Section 4: ADMINISTRATIVE COMPONENT

36. The Medical Record

37. Patient Reception

38. Medical Office Computerization

39. Telephone Techniques

40. Scheduling Appointments

41. Medical Records Management

42. Written Communications

43. Mail

44. Managing Practice Finances

45. Medical Coding

46. Medical Insurance

47. Billing and Collections

48. The Medical Assistant as Office Manager

49. Obtaining Employment

Appendices

A. Medical Abbreviations

B. Spanish-English Phrases

C. Community Resources for the Medical Assistant

Glossary



Procedures on DVDs

(Chapters 1-16 do not contain procedures)

DVD 1
Chapter 17: Medical Asepsis and the OSHA Standard
17-1: Handwashing
17-2: Applying an Alcohol-Based Hand Rub
17-3: Applying and Removing Clean Disposable Gloves

Chapter 18: Sterilization and Disinfection
18-1: Sanitation of Instruments
18-2 and 18-3: Wrapping Instruments Using Paper or Muslin and Wrapping Instruments Using a Pouch
18-4: Sterilizing Articles in the Autoclave

Chapter 19: Vital Signs
19-1: Measuring Oral Body Temperature
19-2: Measuring Axillary Body Temperature
19-3: Measuring Rectal Body Temperature
19-4: Measuring Aural Body Temperature
19-5: Measuring Temporal Artery Body Temperature
19-6: Measuring Pulse and Respiration
19-7: Measuring Apical Pulse
19-8: Performing Pulse Oximetry
19-9: Measuring Blood Pressure

Chapter 20: The Physical Examination
20-1: Measuring Weight and Height
20-2 - 20-9: Positioning and Draping
20-10: Assisting with the Physical Examination

Chapter 21: Eye and Ear Assessment and Procedures
21-1: Assessing Distance Visual Acuity ? Adult
21-1: Assessing Distance Visual Acuity ? Child
21-2: Assessing Color Vision
21-3: Performing an Eye Irrigation
21-4: Performing an Eye Instillation
21-5: Performing an Ear Irrigation
21-6: Performing an Ear Instillation

DVD 2

Chapter 22: Physical Agents to Promote Tissue Healing
22-1: Applying a Heating Pad
22-2: Applying a Hot Soak
22-3: Applying a Hot Compress
22-4: Applying an Ice Bag
22-5: Applying a Cold Compress
22-6: Applying a Chemical Pack
22-7: Measuring for Axillary Crutches
22-8: Instructing the Patient in Crutch Gaits
22-9: Instructing a Patient in the Use of the Cane
22-10: Instructing a Patient in the Use of a Walker

Chapter 23: The Gynecologic Examination and Prenatal Care
23-1: Breast Self-Examination Instructions
23-2: Assisting with a Gynecological Examination
23-3: Assisting with a Return Prenatal Examination

Chapter 24: The Pediatric Examination
24-1: Measuring Weight and Length of an Infant
24-2: Measuring Head and Chest Circumference of an Infant
24-3: Calculating Growth Percentiles
24-4: Applying a Pediatric Urine Collector

Chapter 25: Minor Office Surgery
25-A: Applying Bandages
25-1: Applying and Removing Sterile Gloves
25-2 and 25-3: Opening a Sterile Package, Adding a Peel-Pack Dressing, and Pouring a Sterile Solution
25-4: Changing a Sterile Dressing
25-5: Removing Sutures and Staples
25-6: Applying Adhesive Skin Closures
25-7: Assisting with Minor Office Surgery

DVD 3

Chapter 26: Administration of Medication and Intravenous Therapy
26-2: Preparing an Injection
26-3: Reconstituting a Powdered Drug
26-4: Administering a Subcutaneous Injection
26-5: Administering an Intramuscular Injection
26-6: Administering an Injection using the Z-Track Method
26-7: Administering an Intradermal Injection

Chapter 27: Cardiopulmonary Procedures
27-1: Running a 12-Lead, Three Channel Electrocardiogram
27-2: Spirometry Testing

Chapter 28: Specialty Examinations and Procedures: Colon Procedures, Male Reproductive Health, and Radiology and Diagnostic Imaging
28-1, 28-2: Fecal Occult Blood Testing and Developing the Hemoccult Slide

Chapter 30: Urinalysis
30-1: Clean-Catch Midstream Specimen Collection Instructions
30-2: Chemical Testing of Urine with the Multistix 10 SG Reagent Strip
30-4: Performing a Urine Pregnancy Test

Chapter 31: Phlebotomy
31-1: Venipuncture ? Vacuum Tube Method
31-2: Venipuncture ? Butterfly Method

Chapter 32: Hematology
32-A: Performing a Hemoglobin Determination
32-1: Performing a Hematocrit Determination
32-2: Preparing a Blood Smear for a Differential Cell Count

DVD 4

Clinical

Chapter 33: Blood Chemistry and Serology
33-1: Blood Glucose Measurement Using the Accu-Chek Advantage Glucose Meter
33-B: Performing a Rapid Mononucleosis Test

Chapter 34: Medical Microbiology
34-A: Rapid Strep Testing
34-2: Collecting a Specimen for a Throat Culture

Administrative

Chapter 36: The Medical Record
36-2: Release of Medical Information
36-3: Preparing the Medical Record

Chapter 37: Patient Reception
37-1: Obtaining New Patient Information

Chapter 39: Telephone Techniques
39-2: Taking a Telephone Message

Chapter 40: Scheduling Appointments
40-2: Making an Appointment
40-5: Scheduling Inpatient or Outpatient Diagnostic Tests or Procedures

Chapter 41: Medical Records Management
41-1: Filing Patient Records ? Alphabetic
41-2: Filing Patient Records ? Numeric
41-3: Filing Reports

Chapter 42: Written Communications
42-4: Sending a Fax

Chapter 43: Mail
43-1: Processing Incoming Mail
43-3: Preparing Envelopes for Mailing

Chapter 44: Managing Practice Finances
44-1: Completing a Patient Charge Slip
44-7: Preparing a Bank Deposit

Chapter 46: Medical Insurance
46-1: Completing or Reviewing Insurance Claim Information

Chapter 47; Billing and Collections
47-1: Processing Patient Bills

Chapter 48: The Medical Assistant as Office Manager
48-1: Performing Routine Maintenance of Equipment
48-2: Taking a Supply Inventory