A Practical Guide to Therapeutic Communication for Health Professionals

A Practical Guide to Therapeutic Communication for Health Professionals

By Julie Hosley, RN, CMA, Medical Assisting Program Director, Carteret Community College, Beaufort, NC, USA; and Elizabeth Molle-Matthews, RN, CEN, CCRN


1. Introduction to Communication: Building the Framework
2. Challenges to Communication: Overcoming the Barriers
3. Gathering Information: Learning About the Patient
4. Education Patients: Teaching Patients to Help Themselves
5. Communicating Wellness: What Does It Take to be Healthy?
6. Communication Through the Grief Process: When Words are Not Enough
7. Written Communication: It?s More Than Just Words
8. Communicating in the Workplace: It?s More Than Just Patients
9. Communicating to Get the Job You Want: Four Key Tools

Glossary
Common Spanish Phrases