The Complete Optometric Assistant

The Complete Optometric Assistant

By Sarah Morgan, Optometrist and Staff Development Consultant, Bolton, Lancs, UK


Part 1 - STAFF IN EYE CARE
1.1 The role of the optical assistant
1.2 Orientating new staff
1.3 Personnel in eye care

Part 2 - THE PATIENT VISIT
2.1 Patient history - and the impact on the eye examination
2.2 Behind the consulting room door
2.3 Supplementary tests
2.4 Visual fields

Part 3 - INTRODUCTION TO THE EYE
3.1 A fascinating tour of the eye
3.2 Changes to the front of they eye
3.3 Irritable eyes
3.4 Changes to the inside of the eye

Part 4 - COMMON EYE CONDITIONS
4.1 Cataract
4.2 Glaucoma
4.3 Diabetes
4.4 Age-related macular degeneration

Part 5 - UNDERSTANDING VISION
5.1 Record cards
5.2 Myopia
5.3 Hyperopia
5.4 Astigmatism
5.5 Presbyopia
5.6 Children's vision
5.7 Low vision
5.8 Refractive surgery

Part 6 - CONTACT LENSES
6.1 Introduction to contact lenses
6.2 Contact lens solutions
6.3 Teaching the new wearer
6.4 Contact lens aftercare

Part 7 - ADVICE ON SPECTACLES
7.1 Ophthalmic lenses
7.2 Ophthalmic frames
7.3 UV protection
7.4 Eye protection
7.5 Spectacle collections

Part 8 - PRACTICE AND PATIENT MANAGEMENT
8.1 Appointment scheduling
8.2 Tricky symptoms
8.3 Tricky customers
8.4 A strong practice team
8.5 Patient satisfaction

APPENDICES
Soft contact lens check list
Rigid contact lens check list
Continuous wear contact lens check list
Customer concern form

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