Student Workbook for Practice Management for the Dental Team

7th Edition

By Betty Ladley Finkbeiner, CDA Emeritus, RDA, BS, MS, Emeritus Faculty, Washtenaw Community College, Ann Arbor, MI and Charles Allan Finkbeiner, BS, MS, Emeritus Faculty, Washtenaw Community College, Ann Arbor, MI

Part I: Dentistry as a Business

1. The Business of Dentistry

2. Dental Team Management

3. Patient Management

4. Legal and Ethical Issues in the Dental Business Office

5. Technology in the Business Office

6. Office Design and Equipment Placement

Part II: Communication Management

7. Working with Dental Office Documents

8. Storage of Business Records

9. Written Communication

10. Telecommunications

Part III: Business Office Systems

11. Appointment Management Systems

12. Recall Systems

13. Inventory Systems and Supply Ordering

14. Dental Insurance

15. Financial Systems: Accounts Receivable

16. Other Financial Systems

17. Infection Control Systems

Part IV: The Dental Assistant in the Workplace

18. Planning and Managing Your Career Path