Managing For Success in Health Care

Managing For Success in Health Care

By Tim Porter-O'Grady, EdD, PhD, RN, CS, CNAA, FAAN, Senior Partner, Tim Porter-O'Grady Associates, LLC, Otto, North Carolina; Associate Professor, Emory University, Atlanta, Georgia; and Kathy Malloch, PhD, MBA, RN, FAAN, President, Malloch & Associates, Inc., Glendale, Arizona; Faculty Associate, Arizona State University, Tempe, Arizona


UNIT 1: Team Development and Leadership

1. Effective Teams

2. Managing Conflict

3. Team Performance: Evaluating Results

4. Transformation and Transitions

5. Transforming Teams for Decisions

UNIT 2: Building Decision-Making Skills

1. Making Effective Decisions

2. Leading the Adult-to-Adult Workplace: Who Am I Leading?

3. Creating a Context for Empowerment: Structuring for Shared Decision Making

4. Engaging Decision Makers: Empowering Others to Lead

5. The Person of the Leader: How Do I Lead?

UNIT 3: Accountability

1. Performance Accountability: Competence for the Work

2. Role Accountability: The Ownership of Work

3. Accountability and Excellence

4. Accountability and Evidence

UNIT 4: Structuring for Excellence: Building a Context for Retention

1. Structuring for Excellence: What is Structure?

2. Supporting the Structure

3. Staff Leadership

4. Advancing the Practice of Nursing

5. Sustaining Excellence

UNIT 5: Searching for Excellence: Recruiting the Best

1. Assessing the Workplace

2. Market Realities of Recruiting

3. Selling Your Organization

4. Interviewing for Excellence

5. Socializing New Employees

UNIT 6: Building the Future of Excellence: Mentoring, Learning, and Living Leadership

1. Synthesis: The New Role of the Leader

2. Modeling and Mentoring Leadership

3. Managing Risk and Vulnerability

4. Practice in a World of Uncertain Expectations

5. Building Relationships in the New Age of Work